FAQs – Addee US

Frequently Asked Questions

Are you currently delivering?

Yes we are currently delivering all over Pakistan as well as overseas, while ensuring the highest health and safety measures to ensure your well-being.

Please expect a slight delay with deliveries subject to the delivery area and contact us for any further information.

What are the delivery times?

Delivery times are 3 days for all major cities and up to 7 days for remote areas within Pakistan, whilst International deliveries may take up to 7 days.

Please note given the current ongoing circumstances, deliveries may face an extended lead time.

Can I Edit my order?

Yes, once you have placed your order, kindly contact us through the various channels available and we will be happy to edit your order provided it has not already been processed.

Please contact us on +92 323 3217793 /
+1 (862) 3269077 or WhatsApp us on +92 323 3217793.

Alternatively, you can also reach out to us via Facebook messenger or at customer@addee.us / Wearaddee@gmail.com

Can I Cancel my order?

You may cancel your order at any time before the order has been processed. Kindly contact us on the channels listed below, and we will cancel the order for you

Please contact us on +92 323 3217793 /
+1 (862) 3269077 or WhatsApp us on +92 323 3217793.

Alternatively, you can also reach out to us via Facebook messenger or at customer@addee.us / Wearaddee@gmail.com

How do I Track my order?

You can track the order using the tracking ID provided in your order confirmation email.

Alternatively, you can contact us directly and provide us with your order number, and we will be glad to help track your order for you

The payment Gateway doesn’t work

For your ease and comfort, we have multiple payment gateways added to our checkout. If you face any trouble with a specific payment gateway,

please try an alternate option. If you face any problems please contact us directly at +92 323 3217793 and we will look into it.

Can I Exchange the product?

If you are at all unhappy with your purchase, all product(s) can be exchanged within 14 days from the date of purchase. Please contact us at +92 323 3217793 /
+1 (862) 3269077 and we will arrange a pickup from the original orders Shipping Address. Please note that the product must be unused with the price label attached along with the purchase invoice.

You may select a product of equal or lesser value, in which case we will provide you with a credit voucher for the remaining amount. If you select a product of higher value, then the difference will be payable accordingly.

Alternatively, you may visit one of our stores for facilitation and if the exchange product is available, our store staff will process the exchange for you on the spot.

Please note: All items purchased on sale cannot be exchanged.

Can I Return the product?

We do not offer returns unless the product(s) received has any kind of manufacturing defect or shipping error on our Team’s part. In such a situation, please contact our customer service centre by emailing us images of defected product at  customer@addee.us / wearaddee@gmail.com or calling us at +92 323 3217793 /
+1 (862) 3269077 within 7 days of purchase and we will guide arrange a collection from your desired address.

Alternatively, you may also visit one of our stores to drop off the product(s) and we will send you a refund or a replacement product of equal value, free of charge.

Refunds will be made to the same credit or debit card used in the original transaction. For COD Orders we will send a check to the initial order’s billing address via courier.

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